Empowering our Owner clients with Real-Time Access to Their Investment Properties Performance:

By leveraging Urban City Rentals Owner Portals, owners have controlled, real-time access to their rental property portfolio information. This information is presented in a professional manner that rivals online banking with powerful features such as:

•     Update contact information
•     Real-Time threaded conversations with property managers with email alerts
•     View and approve work orders
•     View bills and attached invoices
•     Access owner statements
•     Run real-time reports
•     Access shared documents

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Give Tenants Online Access to Account Info

Tenant are already accustomed to managing many of their accounts online, checking balances and making online payments. Why shouldn’t they get these same benefits from their landlord?

Urban City Rentals offers all our tenants the ultimate amenity that differentiates our service from the competition and streamlines communications. With Urban City Rentals Tenant Portal, tenants can log into a secure website and access their account information, wherever or whenever they want, including:

•     Update contact information
•     Real-Time threaded conversations with property managers with email alerts
•     View tenant ledger
•     Give notice to vacate
•     Submit service requests and check their status
•     Access shared lease and properties documents

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Accept Service Requests Online and Manage All Aspects of Work Orders

Industry experts all agree that the quality of customer service offered to tenants is one of the top three reasons why they choose to either renew their lease or vacate a unit. Just consider the high cost for replacing a tenant (i.e. turning the unit, listing the vacancy online, showing the unit, screening the prospect, etc.). Can you afford to offer poor customer service?
Urban City Rentals Tenant Portal allow tenants to submit service requests online and check their status. The calls into the management office will quickly disappear and lease renewals will skyrocket! Our Tenant Portal allows you to manage the entire work order process:

•     Submit service requests with photos and descriptions
•     Grant management staff access to their unit
•     Check the status of service requests
•     Communicate online with management staff with threaded conversations
•     Receive real-time updates via email on work order status

Work Order Management

•     Track all tenant service requests and work order
•     Track work order related tasks
•     Upload and share documents attached to work orders with tenants, owners and vendors
•     Track your work crews time
•     Create custom views, reports and dashboards of work order data

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Share Documents With Owners and Tenants

Did you know that the average property manager uses 10,000 pages a year? This is not only costly for your business, but it hurts our environment. Property managers waste countless hours each month searching for documents in file folders and sharing them with customers. These inefficiencies result in less time spent trying to fill vacant units and acquiring new customers.
Go Green with Urban City Rentals and eliminate many of the documents you print each month by sharing them online. Each document can be emailed to customers or shared in their Owner or Tenant Portals with just a few clicks.

•     Create mail merge documents
•     Email or share any document in your Owner or Tenant Portals
•     Powerful search engine to find your documents
•     Mark documents as Private to avoid sharing with others
•     The same document can be shared between Tenant and Owner Portals
•     Create custom reports to track documents created or deleted

 

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Powerful Collaboration Tools Increase Accountability

In today’s information age, there are many ways for customers to communicate with your business. Inevitably, important communications fall through the cracks, resulting in frustrated tenants and owners.  Urban City Rentals Owner and Tenant Portals give our customers one centralized location to communicate with our management team by simply starting an online conversation. Each time a new comment gets added to the conversation, the customer and our management team will be instantly notified by email. Best of all, conversations are stored on leases and work orders, while also available for reporting purposes.

 

To find out more about Urban City Rentals rental property management and tenant placement services, click here.